Unknown user on a file

Marko Ilc 25 Reputation points
2024-01-22T15:34:36.5633333+00:00

Screenshot 2024-01-22 162557

So last year I had an issue with malware but I got some accounts back and then I factory reset my pc a couple times. Now anytime I start up a game (Valorant) I get this file on my desktop which isn't even related to that game (its related to another) I have scanned my pc multiple times and I scanned the file with windows defender and malware bytes and they say that there isn't anything suspicious. The file also couldn't be deleted but I somehow got over that and left only with me for the permissions. I have no clue on what to do.

Windows for business Windows Client for IT Pros Devices and deployment Configure application groups
Windows for business Windows Client for IT Pros User experience Other
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  1. Shri Adhithya Ganesu 100 Reputation points
    2024-01-22T16:37:15.52+00:00

    Hi Marko!
    Please go through the instructions in the article below. I think they might be useful for you. https://www.windowscentral.com/how-delete-account-windows-11 As for the file which opens, could you provide a bit more information (is it a cmd panel or an actual file?..... what is it's name, etc...)?

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  1. Anonymous
    2024-01-23T07:07:41.1433333+00:00

    Hello Marko Ilc,

    Here are a few things to consider:

    • If Valorant has logging features, review the game's logs for any information related to the creation of files or unexpected behavior.
    • Launch Valorant in Safe Mode and see if the issue persists. Safe Mode loads a minimal set of drivers and services, helping identify if the problem is related to third-party software.
    • Create a new user account on your computer. Log in to the new account and launch Valorant to see if the issue persists.

    If you have any further questions or concerns about this case, please let me know.

    ---If the Answer is helpful, please click "Accept Answer" and upvote it.

    1 person found this answer helpful.
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