How do I recover my product license key since I cannot find it in my email inbox?

Question

Subject: Assistance Needed: Retrieving Microsoft 365 Subscription License Key Dear [Customer Support], I hope this message finds you well. I recently purchased a Microsoft 365 subscription on November 2, 2023, and I am looking forward to using it. However, I encountered an issue as I cannot locate the license key in my mailbox. According to the purchase confirmation email, the invoice will be available on November 3, 2023, in the Microsoft 365 admin center. However, I'm eager to get started and would appreciate your assistance in retrieving the license key as soon as possible. Could you please provide guidance on how I can access or retrieve the license key for my subscription? Your prompt attention to this matter is highly appreciated. Thank you for your assistance. Best regards,

Answer 1

Hi,

Did you assign the key to the Microsoft account?

You can try to contact Microsoft:

https://support.microsoft.com/en-us/contactus

Or you can phone Microsoft:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.