How To fix this issue I cant logged in to Any of Microsoft software (Outlook, teams, office 356 on laptop)

Question

Correlation Id: b5e8fd3b-02f5-4844-8e0a-acb91ddf23e5 Timestamp: 2024-01-22T17:37:07.000Z DPTI: 72f41b1d948255fde49dc4ae436205a1836d9293c83d23ec2b94f47c68787df6 Error Tag: 657rx Error Code: 2148073520

It works fine when Iogged in web aur mbl app, but i try to log in in Desktop app it show this error

Answer 1

Hi Muhammad,

Error code 2148073520 is a common issue that may occur when you try to sign in to some Microsoft applications or services, such as OneDrive, Teams, or Outlook, with your work or school account. It may be caused by some problems with your credentials, your TPM cache, or your registry settings

There are some possible solutions that you can try to fix this error code. Here are some of them:

• Reset OneDrive, disconnect your work or school account from Windows Settings > Accounts > Access work or school, remove OneDrive Business credentials from Credential Manager, and reinstall OneDrive
• Clear the TPM cache by following the steps in this [article]
• Update the registry key for Protected Storage System Provider by following the steps in this article