new phone, no backup: can't sign into mail in authenticator app

Emily Post 0 Reputation points
2024-01-23T07:44:49.8266667+00:00

I recently got a new iPhone and did not back up microsoft authenticator on my old phone. I no longer have access to this phone to back it up. My microsoft office has signed me out of my outlook account on my new iPhone. when I try to sign back in, it takes me to the authenticator app and asks me to sign in with username and password there. Then it asks me to put in the authenticator code. However, as I am signing in in the authenticator app already, I am unable to put in the authenticator code. Additionally, Authenticator doesn't show a code when I try to sign in to other microsoft applications on my laptop. Does anyone know what the problem here is and how to fix it?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 14,215 Reputation points
    2024-01-23T08:21:01.7233333+00:00

    Thanks for posting your question in the Microsoft Q&A forum. I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or these articles

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40 Common problems with two-step verification for a work or school account - Microsoft Support In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator. ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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