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Error when trying to log into Microsoft on laptop after replacing motherboard

David Groves 0 Reputation points
2024-01-25T19:22:34.9333333+00:00

After replacing my motherboard I keep getting this ID error. Correlation Id: 05e11e39-5edb-4fc3-99e1-59f904054b27 Timestamp: 2024-01-25T19:11:33.000Z DPTI: 94175aac87a98bc4fa2a855aa4d49d1977ecf3e351c8436d2a2a70b9bfd40100 Error Tag: 657rx Error Code: 2148073494 Some help with how to fix would be much appreciated.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Outlook
Outlook
A family of Microsoft email and calendar products.
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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. Jiajing Hua-MFST 16,280 Reputation points Microsoft External Staff
    2024-01-26T02:24:56.4933333+00:00

    Hi @David Groves

    Can you sign your account in OneDrive online or other Office apps successfully?

    I suggest you try following steps to have a check.

    • Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
    • Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
    • Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO. 
    • Relaunch OneDrive and sign in again to have a check.

    If the step does not work, go to Windows settings > Account > Access work or school, remove all connections. Please download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and right-click it, run it as administrator.

    Then reboot the computer, and re-sign your account for a test.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

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