How to enter PIN if windows is not allowing me to enter it

Putere Dinu 0 Reputation points

After installing new windows 11 in a service I entered my Microsoft Account, I set up a new PIN and Face ID. After turning on the laptop it’s saying that Face ID is not working and I should enter the PIN, but I cannot enter the PIN as no window is opening to enter it. How should I enter it, or how to open the windows without PIN or how to delete it from Lock Screen?

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. JimmySalian-2011 41,631 Reputation points

    Hi Putere,

    I think you might have to reset to restore from previous version or try to create new account there is a process listed in this forum and should assist you -

    Hope this helps. JS

    == Please Accept the answer if the information helped you. This will help us and others in the community as well

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  2. Kapil Arya 7,416 Reputation points MVP

    If you've Sign-in options link on login screen, you can use it switch input to PIN, and additionally to password as well.

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  3. Wesley Li 2,630 Reputation points


    1. Press Windows+I to open the Configure window;
    2. Select the option Accounts;
    3. Select in the left column the option "Input Options";
    4. In the window on the right, scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set the button to "Disabled";
    5. Go up to the option "Windows Hello PIN", click "Remove", and confirm once more;
    6. Enter your Microsoft account password in the next window and confirm. Then change your sign in options when you're already signed in: Make sure you're connected to the internet, so the change syncs to your Microsoft account. Select Start > Settings > Accounts > Sign-in options.
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