How to enter PIN if windows is not allowing me to enter it

Question

After installing new windows 11 in a service I entered my Microsoft Account, I set up a new PIN and Face ID. After turning on the laptop it’s saying that Face ID is not working and I should enter the PIN, but I cannot enter the PIN as no window is opening to enter it. How should I enter it, or how to open the windows without PIN or how to delete it from Lock Screen?

Answer 1

Hello,

1. Press Windows+I to open the Configure window;
2. Select the option Accounts;
3. Select in the left column the option "Input Options";
4. In the window on the right, scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set the button to "Disabled";
5. Go up to the option "Windows Hello PIN", click "Remove", and confirm once more;
6. Enter your Microsoft account password in the next window and confirm. Then change your sign in options when you're already signed in: Make sure you're connected to the internet, so the change syncs to your Microsoft account. Select Start > Settings > Accounts > Sign-in options.

Answer 2

Hi Putere,

I think you might have to reset to restore from previous version or try to create new account there is a process listed in this forum and should assist you - https://answers.microsoft.com/en-us/windows/forum/all/pin-code-doesnt-work-windows-11/418a8a8a-6dac-46a9-8f0e-1f4e808b24bb

Hope this helps. JS

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Answer 3

If you've Sign-in options link on login screen, you can use it switch input to PIN, and additionally to password as well.