Want to change password and mobile number on account but authenticator not allowing me

Adam 0 Reputation points

I want to change my password and mobile number on my account I am then asked to verify my identity using the authenticator app.
I am then asked to approve sign-in request, and is asking me to go to the app that i am already on to confirm this. I cant confirm this though and i am just going around in circles.
I want to get this changed asap as i had an email saying i had a suspicions login in from a chrome browser, and i never use chrome so this is quite concerning.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,134 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Corneel De Grieve 0 Reputation points

    Are you able to switch the authentication method? Often when asked to confirm our identity we have several options. One is the authenticator app but if you have a phone number or alternate mail linked to your account that can solve your issue. The option for another method should be a blue text (as seen in the picture below) Screenshot 2024-01-29 at 11.34.47