How to submit a support request

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How to submit a support request

OHPRS Admin 281

I am trying to submit a Support Request via aka.ms/prosupport. I am looking to get a one-time incident plan. When I fill out the form and click "Add Contract" or "Add Subscription" I am informed, "You are currently signed in using an Azure Active Directory account. The purchase of Professional Support plans must be made using a Microsoft Account. To learn more about this process, please click here." The 'click here' link doesn't clarify for me. I've called both the support number (800)642-7676 and the Azur Support Team (800)936-5800. In all cases I am asked if I have a case number (no) and an account Id (no). In which case I am referred, again, to aka.ms/prosupport. How do I get out of this loop and get some support?

Dillon Silzer 57,831 Reputation points Volunteer Moderator

2024-01-30T00:35:04.7366667+00:00

Is this for M365 or Azure? I am a little unclear of which one you are trying to receive support for.
OHPRS Admin 281 Reputation points

2024-01-31T05:49:02.98+00:00

I'm even more unclear than you! I'm having a problem with time sync on a Windows 10 Active Directory domain member. The Domain Controller is in-house. I posted a question on this a week or so ago, but no one is able to help me solve the problem, so I want to pay for a one-time incident support. As to whether it's for M365 or Azure, I have no clue and rather think the answer is "neither" -- it's for Active Directory. The ID/email I'm trying to proceed with is the same one as I use to sign on here: ******@ohprs.org. That is my id/email address, and the office Admin Center administrator Id, for my Windows 365 Exchange account. According to the message I get from the aka.ms/prosupport site this is an "Azure Active Directory account", but "The purchase of Professional Support plans must be made using a Microsoft Account." I don't really know what this means. I have another email address I used when setting up Exchange for our office initially, and havn't used since: ******@ohprs.onmicrosoft.com. Would that be the "Microsoft Account" it's looking for? The robo-helpdesk always routes me back to aka.ms/prosupport, no "real person" option, so some advice on this would be appreciated. I am trying to give Microsoft some money, after all!

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Dillon Silzer 57,831 Reputation points Volunteer Moderator

2024-01-30T00:35:04.7366667+00:00

Is this for M365 or Azure? I am a little unclear of which one you are trying to receive support for.
OHPRS Admin 281 Reputation points

2024-01-31T05:49:02.98+00:00

I'm even more unclear than you! I'm having a problem with time sync on a Windows 10 Active Directory domain member. The Domain Controller is in-house. I posted a question on this a week or so ago, but no one is able to help me solve the problem, so I want to pay for a one-time incident support. As to whether it's for M365 or Azure, I have no clue and rather think the answer is "neither" -- it's for Active Directory. The ID/email I'm trying to proceed with is the same one as I use to sign on here: ******@ohprs.org. That is my id/email address, and the office Admin Center administrator Id, for my Windows 365 Exchange account. According to the message I get from the aka.ms/prosupport site this is an "Azure Active Directory account", but "The purchase of Professional Support plans must be made using a Microsoft Account." I don't really know what this means. I have another email address I used when setting up Exchange for our office initially, and havn't used since: ******@ohprs.onmicrosoft.com. Would that be the "Microsoft Account" it's looking for? The robo-helpdesk always routes me back to aka.ms/prosupport, no "real person" option, so some advice on this would be appreciated. I am trying to give Microsoft some money, after all!

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How to submit a support request

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