Error Code: 3399614476

Question

In microsoft programs such as Word, there is an exclamation point at the top. At the exclamation mark it says: 'error at account, your account cannot be opened now sign in again'. then when I sign in again I get the message in the picture. how can I fix this?

Answer 1

Hi Daphne,

Based on the error message you’re seeing, it seems like there might be an issue with your account credentials. Here are some steps you can try to resolve the issue:

1. Sign out of all existing accounts and exit all Office apps.
2. Remove all Office 365 credentials that look like: MicrosoftOfficeXXData:XXXXXXXXX from your Windows Credentials in Control Panel > User Accounts.
3. Try signing in again.

If the issue persists, you can also try using the SARA tool to troubleshoot the sign-in or activation issue ¹. If none of these steps work, you can try reinstalling Office from scratch ¹. I hope this helps! Let me know if you have any other questions or concerns.