Azure APIM mgt developer portal unauthorised access error

Question

Azure APIM mgt developer portal unauthorised access error

David Vanden Bussche 30

Hi, We setup APIM and configured and published the developer portal, no issues here; we can access the portal. Now we configured a custom domain in apim : User's image

This results we can access the previously deployed azure portal (end-user view) via the custom domain name. However when trying to access the management-view of the developer portal through this link : User's image

we get these error in the browser : User's image In Azure portal i'm logged in with the user who is member of the 'Administrators' group. Any idea what could be the issue ?

JananiRamesh-MSFT 29,276 Reputation points

2024-02-07T17:44:39.2366667+00:00

@David Vanden Bussche Thank you for reaching out to Microsoft Q&A. I am sorry to hear that you are facing this issue. This would require a deeper investigation in analyzing .HAR trace and our backend logs to understand what happened and our support engineers have the best tools to assist you further. If you don't have the support plan then please send an email with subject line “Attn:Janani” to AzCommunity[at]Microsoft[dot]com referencing this thread along with the subscription ID so I can enable one-time free support request on your subscription.

do let me know incase of further queries, I would be happy to assist you.
JananiRamesh-MSFT 29,276 Reputation points

2024-02-15T06:29:09.82+00:00

@David Vanden Bussche Just a follow up to my previous comment and see if you can share the requested info. That would help in assisting you better
David Vanden Bussche 30 Reputation points

2024-03-13T12:52:29.0066667+00:00

Hi @JananiRamesh-MSFT , sorry for the delay due to other priorities I could not proceed with this issue. I will send the email you suggested.

1 answer

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JananiRamesh-MSFT 29,276 Reputation points

2024-02-07T17:44:39.2366667+00:00

@David Vanden Bussche Thank you for reaching out to Microsoft Q&A. I am sorry to hear that you are facing this issue. This would require a deeper investigation in analyzing .HAR trace and our backend logs to understand what happened and our support engineers have the best tools to assist you further. If you don't have the support plan then please send an email with subject line “Attn:Janani” to AzCommunity[at]Microsoft[dot]com referencing this thread along with the subscription ID so I can enable one-time free support request on your subscription.

do let me know incase of further queries, I would be happy to assist you.
JananiRamesh-MSFT 29,276 Reputation points

2024-02-15T06:29:09.82+00:00

@David Vanden Bussche Just a follow up to my previous comment and see if you can share the requested info. That would help in assisting you better
David Vanden Bussche 30 Reputation points

2024-03-13T12:52:29.0066667+00:00

Hi @JananiRamesh-MSFT , sorry for the delay due to other priorities I could not proceed with this issue. I will send the email you suggested.

Answer 1

Saravanan Ganesan 1,830 MVP

Hi David ,

It seems like there might be an authentication or permissions issue. Ensure that the user has the necessary permissions to access the management-view of the developer portal. Check Azure AD settings for the user's role assignments and verify that the custom domain configurations are correct. Additionally, review Azure API Management policies to ensure they don't restrict access. Regards, Saravanan Ganesan.

David Vanden Bussche 30 Reputation points

2024-01-31T07:34:01.8466667+00:00

thanks for you input ! which permissions are needed to access the management-view ? There are not that much custom domain settings, what settings are important for this management-view ?

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Azure APIM mgt developer portal unauthorised access error

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