Microphone/Sound issue when joining a meeting

Question

Having a weird issue when I join a meeting on the first attempt ppl remotely will either hear nothing or I'll sound robot like. To fix it I leave the meeting and rejoin and it is fixed. I do hear ppl properly on my side.  Running on macOS: Sonoma 14.2.1, New Teams Version 24004.1303.2644.9093.  Just switched from a Microsoft USB speaker/Mic to Poly 15 same behaviour. Did not try to he Old Teams version (would like to stay with New)  Any suggestion ?

Answer 1

Hi @Jean Desnoyers

According to our research, there are a few possible solutions that you can try:

• Check and update if the new Teams and MacOS is the latest version.
• If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.
• Clear the Teams cache from your device.

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