How to fix touch screen that acts like a mouse on monitor?

Question

I have a touch screen monitor(ZEUSLAP-Z18T) connected to my PC. When i start computer touchscreen works but after some time the touch screen stops working and instead it behaves like a mouse on my main monitor. For example, when I touch the screen, the cursor moves to the corresponding position on the main monitor. The only way to restore the touch screen functionality is to restart the HID-compliant touch screen device in Device Manager(disable device and enable device). However, this is only a temporary solution, as the problem reoccurs after a while. How can I fix this issue permanently? I have already tried unchecking "save power" in USB input device, but it does not help. I use Windows 11 23H2 (OS Build 22635.3130)

Answer 1

Hello, Here are some steps that you can try: Re-calibrate the touchscreen: Go to Control Panel > Hardware and Sound > Tablet PC Settings > Calibrate the screen for pen or touch input. Follow the on-screen instructions to recalibrate your touchscreen. Update the touchscreen driver: Go to Device Manager > Human Interface Devices > touchscreen (it may be listed as HID-compliant touch screen or similar). Right-click it and choose ‘Update driver’. Roll back the touchscreen driver: In Device Manager, right-click your touchscreen, choose ‘Properties’, go to the ‘Driver’ tab and click ‘Roll Back Driver’. This can help if a recent update caused the problem. Disable and re-enable the touchscreen: In Device Manager, right-click your touchscreen and choose ‘Disable device’. Then right-click it again and choose ‘Enable device’. Meanwhile, the OS build version is 22635.3130, this should be an updated version that just came out in the past few days. I also suspect that the system version and the driver are incompatible, so the previous system version also has the same problem, or after updating the system version. Best Regards, Hania Lian

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Answer 2

It looks like the problem was in my cable(type c - USB). I changed it and now it works without problems.