What is causing my fatal hardware error?

Question

Hi,

My computer has been constantly randomly restarting whenever I'm away from the PC and that causes problems because I access my media remotely for streaming etc when I'm not home or in another room in the house. The error is: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. here is an xml of the most recent error

  - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2024-01-28T20:44:34.6113120Z" />
    <EventRecordID>52455</EventRecordID>
    <Correlation ActivityID="{d2ad5b3f-1a44-4f7b-874a-774638533f6e}" />
    <Execution ProcessID="7028" ThreadID="8012" />
    <Channel>System</Channel>
    <Computer>GodModeous</Computer>
    <Security UserID="S-1-5-19" />
    </System>
  - <EventData>
    <Data Name="Length">3552</Data>
    <Data Name="RawData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    </EventData>
    </Event>
  
  
  

My windows is fully up to date as are all drivers (Windows 11 Pro 23H2)

Answer 1

Hello For hardware error, you may ask for help from the device manufacturer support. According to my experience, there should be device port information or device id information in the event viewer log. You could offer the related information to the device manufacturer support. Check the device manufacturer website for any newer BIOS version. If there is one, try to upgrade then check the issue again.