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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 80%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Sandbox was stuck on Black Screen and I was unable to work and practise.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi @Farooq Ahmed, Thank you for reaching out to us on Microsoft Q&A forum. Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error. Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 27%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Farooq Ahmed,
Please try following steps:
1.Log out from all Microsoft accounts in your browser and try signing in with your Learn id.
OR
2.Try to login to your Learn account in a new incognito window or new private window.
I tried from myside also the issue is resolved. Could you please once refresh the page and try to active the sandbox.
If you are still facing the issue, please don't hesitate to reach out to us. Please accept the answer by clicking the Accept Answer on the post. We value your feedback, and it will help to assist others who might have a similar query.Thank you for your contribution in enhancing Microsoft Q&A!
Kindly let us know if the issue persists, we'll be glad to assist you further.
Hi @Farooq Ahmed,
Thank you for reaching out to us on Microsoft Q & A forum.
Just checking in to see if you have got a chance to see the information provided Abi in resolving the issues. If the information is helpful, please accept the answer by clicking the "Accept Answer" on the post.
If you are still facing any issues, please let us know in the comments. We are glad to help you.
Thank you.
Hi @Farooq Ahmed,
Thank you for reaching out to us on Microsoft Q & A forum.
Just checking in to see if you have got a chance to see the information provided Abi in resolving the issues. If the information is helpful, please accept the answer by clicking the "Accept Answer" on the post.
If you are still facing any issues, please let us know in the comments. We are glad to help you.
Thank you.