"search by name" option working in Classic Teams, but not the new Teams.

Michael Blair 15 Reputation points
2024-01-31T17:44:01.33+00:00

Bit of an odd setup, but had configured address book policies to restrict searching between some groups of users within exchange. however this restriction wasn't wanted within Teams.
In the Teams admin interface if the "scope directory search using an exchange address book policy" was left disabled then searching within Teams still worked.
Using the new Teams, it seems to use the exchange address book policy whether or not the option is enabled or disabled. Although it still functions as expected within Teams Classic

Microsoft Teams | Microsoft Teams for business | Other
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  1. Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
    2024-02-01T02:03:50.6+00:00

    Hi @Michael Blair

    In the Teams admin interface if the "scope directory search using an exchange address book policy" was left disabled then searching within Teams still worked.

    It may take a few hours for this change to take effect in default. If it still doesn't work, you can try the following possible solutions:

    • Check and update if the new Teams is the latest version.
    • If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.
    • Clear the Teams cache from your device.

    User's image

    Otherwise, New Teams currently has a few features that aren't perfect, and as an alternative solution you can switch back to old Teams if you need to. Hope the above information is helpful for you!


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



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