Hello,
Thank you for posting in Q&A forum.
Actually, Windows built-in capture tool icon is not like a pen, perhaps you are using third-party tool, I think. You are able to capture screenshot by below built-in two methods on Windows client: 1.Snipping Tool: Click on Start menu and type “Snipping Tool” in the search bar. Once you open it you can go on and create a capture. 2.Run Win + Shift + S: Once you run Win + Shift + S the window will be frozen, and you can do the capture.
To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.
Best Regards, Hania Lian
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