What steps can I take to resolve this issue?

Question

What steps can I take to resolve this issue?

Caitlin Blaukovitch 5

Correlation Id: 93505b54-1887-4bcb-a782-712d91e477c2 Timestamp: 2024-02-01T14:49:57.000Z DPTI: e8758e3a4b26c42d4bacb891d5600a2f88cb36afbdad13564ce7632828e03cd6 Error Tag: 657rx Error Code: 2148073494 Whenever I attempt to login to any microsoft office apps on my laptop, I get this error message. I have already tried deleting both browser and app cache. I have used Microsoft Support and Recovery Assistant to repair and then also to uninstall and reinstall the applications. I do not even have the option to sign into an account, it immediately brings up this error code and I am not sure what steps to take next in resolving this issue. Thanks in advance.

Shashikiran Reddy 0 Reputation points

2024-07-30T07:56:14.84+00:00

getting error message please assist me in this
Christy Joseph 0 Reputation points

2024-11-06T20:28:13.97+00:00

Hi there!

I was able to solve many of my client's Error 657rx (Error 0x8004dec5) with these steps. Go to, SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL and then click disconnect if you find any accounts there, Restart the laptop and it should be fine now.

However, I did face the same issue on OneDrive where this didn't work exactly and what I did was to purposely go to SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL, then intentionally add the same OneDrive (OneDrive account was where I was facing the issue) account, logged in, clicked "Disconnect" and then restarted the laptop. After restart, OneDrive asks for login and gave the credentials and it worked!!!.

Let me know if you get stuck anywhere and I will be happy to help.

1 answer

Your answer

Shashikiran Reddy 0 Reputation points

2024-07-30T07:56:14.84+00:00

getting error message please assist me in this
Christy Joseph 0 Reputation points

2024-11-06T20:28:13.97+00:00

Hi there!

I was able to solve many of my client's Error 657rx (Error 0x8004dec5) with these steps. Go to, SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL and then click disconnect if you find any accounts there, Restart the laptop and it should be fine now.

However, I did face the same issue on OneDrive where this didn't work exactly and what I did was to purposely go to SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL, then intentionally add the same OneDrive (OneDrive account was where I was facing the issue) account, logged in, clicked "Disconnect" and then restarted the laptop. After restart, OneDrive asks for login and gave the credentials and it worked!!!.

Let me know if you get stuck anywhere and I will be happy to help.

Answer 1

Sai Samrat Anandapu 20

Hi,

The error code 2148073494 is a common error that occurs when trying to sign in to Microsoft Office applications. It can be caused by outdated or corrupted login details saved within an app or within Windows. Here are some steps you can try to resolve the issue:

Log out and log back in: Log out of the app and log back in to see if the issue is resolved.
Clear cache: Clear the cache of both the browser and the app to ensure that there are no outdated login details saved.
Use Microsoft Support and Recovery Assistant: Use the Microsoft Support and Recovery Assistant to repair and then also to uninstall and reinstall the applications.
Reset OneDrive: If you are using OneDrive, reset it by disconnecting your work account from Windows Settings > Accounts > Access work or school > find your Microsoft 365 work account and click Disconnect. Then, open Credential Manager > go to Windows Credentials > Generic Credentials > remove OneDrive Business credentials which is like OneDrive cached Credentials Business, Uninstall OneDrive and Reinstall OneDrive to check the outcome .

If none of these steps work, you can try updating your Office to the latest version

Thank you,

Sai

MZ 0 Reputation points

2024-04-09T00:22:56.7966667+00:00
Thanks Sai,

I had an issue logging into all Office 365 applications and OneDrive after Dell replaced the motherboard in my laptop. I was able to resolve the issues with the Office apps using "dsregcmd /join" from the command line, but it didn't make any difference for OneDrive, which still returned "Error Tag: 657rx" & "Error Code: 2148073494"

I don't know if it's the same issue Caitlin was running into, but I followed these steps to resolve my issues logging into OneDrive:

Logged out and quit OneDrive application

Disconnected my work account (Windows Settings > Accounts > Access work or school)

Removed the OneDrive Business credentials from Credential Manager

Uninstalled OneDrive application

Reinstalled OneDrive application

Launched OneDrive & logged in with my work account
Jerry Nyamavor (DXC Technology Services LLC) 0 Reputation points Microsoft External Staff

2024-07-24T09:36:51.8466667+00:00

This solution was helpful
Thomas Williams 0 Reputation points

2024-08-31T16:33:20.8466667+00:00
Under the point "Reset OneDrive" - which I think should be the very first place to try.

I think it is VERY important to understand, that there is a difference in what you will find under:

Windows Settings > Accounts > Access work or school

and

Windows Settings > Accounts > Email & accounts

The last one will get you side-tracked to a very similar page, but where you cannot disconnect from the accounts, and you will wonder why you cannot Disconnect.

Share via

What steps can I take to resolve this issue?

1 answer

Your answer