Recover password for Exchange Online account

Question

I signed up for an Exchange Online (Plan 1) account a few months ago. I put it on the back burner but I'm ready to advance my use of the account. In the login page at 'admin.microsoft.com' I entered my username but I forgot the password. I clicked on 'Forgot my password' in the 'Enter Password' page. This takes me to a 'Who are you?' page with two input fields. I entered my username again, filled in the Captcha field, and hit 'Next'. In the next page, 'Verification step 1', a list of one contact method is displayed: 'Email my alternate email'. It goes to an email address that I don't have access to. Is there anyway that Microsoft can verify my identity another way so that the password on my Exchange Online Plan 1 account can be reset?

Answer 1

Hello @FL Install,

Welcome to Microsoft Q&A!

I'm sorry to hear that you're having trouble with your account. Please understand that in the Exchange Server online tab here we mainly focus on general issues related to Exchange Server and your issue is an account issue, so it is not within our scope.

However, I'd be happy to help point you in the right direction, it is recommended that you contact https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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