Drivers Missing | Win 10 1909 Version

Question

Team, We have HP PRODESK 600 G2 devices where the drivers support from HP is till Win 10 Version 1909. We upgraded ( via SCCM - Feature upgrade) the devices to Win 10 21H2. Post upgrade, we did check device manager and drivers ware intact. Due to some issues, we reimaged the same devices to Win 10 1909 version using the same ISO image and found couple of drivers missing. The EVENT ID I found is - Please advice. Log Name: System Source: Application Popup Date: 31/01/2024 20:52:13 Event ID: 14 Task Category: None Level: Error Keywords: Classic User: N/A Computer: HOSTNAME Description: The description for Event ID 14 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: volmgr failed IRP_MN_QUERY_ID-BusQueryDeviceID

Answer 1

Hi Santhosh, Thanks for your post. Event 14 cannot verify which driver is corrupted. Try the following method to repair the system at first. And then try to see if there is any other evidence in the Event Viewer. Follow the below steps:

1. Open Command Prompt.
2. Select “Run as Administrator”.
3. Type “sfc /scannow” without quotes and hit Enter.
   Now check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

1. Click on 'Start'.
2. Enter 'Command prompt' in the Search box.
3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'.
4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

To close the Administrator: Command Prompt window, type Exit, and then press Enter.

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.   Best Regards,

Ian Xue

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