Surface Teams Room Device not showing up in Teams Admin Center

Nathan Devonish 25 Reputation points

I have a Surface device configured to be a Teams Room device, but I am unable to get it to display on the Teams admin centre, and when I access the account, it says "Unable to sign in" to Microsoft Teams, despite the correct credentials being inputted. Is there a setting I may have missed in configuring the Surface? Any advice would be much appreciated.

User's image

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,715 questions
{count} votes