Open Ai Studio error Access denied due to Virtual Network/Firewall rules

Question

Open Ai Studio error Access denied due to Virtual Network/Firewall rules

Bus It 10

Hi, using Open Ai Studio for uploading external data source I have got this error: Could not execute skill because the Web Api request failed. Details: Web Api response status: 'Forbidden', Web Api response details: '{"error":{"code":"403","message": "Access denied due to Virtual Network/Firewall rules."}}'
This is the page error:
azurestudio

My Blob storage is in a private VNET. How can I troubleshoot this issue? I have created also a private endpoint for my "Search service". Regards.Thanks.

romungi-MSFT 48,906 Reputation points Microsoft Employee Moderator

2024-02-05T10:16:30.6+00:00

@Bus It Did you get a chance to review the documentation on this page to check under which configuration your setup would fall? As per the linked section, there is a manual approval process if you have disabled public network access of your Azure AI Search resource and want to use client machines, like using Azure OpenAI Studio. Submit the application submitted via this form. Do you think you need to submit the same and then try the same after your request is approved?
romungi-MSFT 48,906 Reputation points Microsoft Employee Moderator

2024-02-13T04:29:47.4+00:00

@Bus It Did you get a chance to review the above comment? Thanks!!
Maui Rivera 240 Reputation points Microsoft Employee

2024-02-14T05:34:04.9166667+00:00

Hi, Please go through the following page for configuring Azure OpenAI service behind a VNet. https://learn.microsoft.com/en-us/azure/ai-services/cognitive-services-virtual-networks?context=%2Fazure%2Fcognitive-services%2Fopenai%2Fcontext%2Fcontext&tabs=portal

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romungi-MSFT 48,906 Reputation points Microsoft Employee Moderator

2024-02-05T10:16:30.6+00:00

@Bus It Did you get a chance to review the documentation on this page to check under which configuration your setup would fall? As per the linked section, there is a manual approval process if you have disabled public network access of your Azure AI Search resource and want to use client machines, like using Azure OpenAI Studio. Submit the application submitted via this form. Do you think you need to submit the same and then try the same after your request is approved?
romungi-MSFT 48,906 Reputation points Microsoft Employee Moderator

2024-02-13T04:29:47.4+00:00

@Bus It Did you get a chance to review the above comment? Thanks!!
Maui Rivera 240 Reputation points Microsoft Employee

2024-02-14T05:34:04.9166667+00:00

Hi, Please go through the following page for configuring Azure OpenAI service behind a VNet. https://learn.microsoft.com/en-us/azure/ai-services/cognitive-services-virtual-networks?context=%2Fazure%2Fcognitive-services%2Fopenai%2Fcontext%2Fcontext&tabs=portal

Answer 1

Maui Rivera 240 Microsoft Employee

Hi, I'm sorry. Kindly disregard the above answer as it is meant for a different question. Please go through the following page for configuring Azure OpenAI service behind a VNet. https://learn.microsoft.com/en-us/azure/ai-services/cognitive-services-virtual-networks?context=%2Fazure%2Fcognitive-services%2Fopenai%2Fcontext%2Fcontext&tabs=portal

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Open Ai Studio error Access denied due to Virtual Network/Firewall rules

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