Issue with Error Code 5300 on Student Azure Account

Question

I have been experiencing an issue with my student Azure account.

Whenever I attempt to log in, I consistently encounter Error Code 5300. After researching, I heard this issue might be related to the connection region. I want to clarify that I am trying to access the account from the country where my educational institution is located.

Interestingly, I have not experienced any connectivity problems with other Microsoft 365 services; the issue seems specific to Azure. I would appreciate your assistance in resolving this matter. Could you please provide guidance on how to rectify Error Code 5300 and successfully access my student Azure account? Your prompt attention to this matter is highly appreciated. Thank you for your time and assistance. Error Code: 53003

Request Id: a6894056-d597-4afd-b58d-df986f943000 Correlation Id: d397dc24-e8c3-4379-8054-bdd45b500f65 Timestamp: 2024-02-02T23:34:15.626Z 앱 이름: Azure Portal 앱 ID: c44b4083-3bb0-49c1-b47d-974e53cbdf3c IP 주소: 2407:7000:88b2:f900:2c44:7315:9d71:410d 디바이스 식별자: 사용할 수 없음 디바이스 플랫폼: Windows 10 디바이스 상태: Unregistered

Answer 1

Hi Hannah,

It appears that the device does not meet your Conditional Access Policy requirements. To address this, review the configuration of your Conditional Access Policy.

For detailed information about the failure and the affected Conditional Access Policy in the sign-in logs, refer to the troubleshooting steps outlined in the following link:

Conditional Access Troubleshooting Guide

https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/troubleshoot-conditional-access

This guide will help you identify the specific reasons for the failure and guide you through the necessary adjustments to meet your Conditional Access Policy requirements.

If you are able to login to your Entra ID (AAD) you will be able to check the audit/sign-in logs on your account to see the exact reason for the error code.

If this is helpful please accept answer.

Answer 2

I solved the problem. It was my mistake; my school provided a different domain, and I completely forgot about it. So, if anyone is experiencing this issue, make sure to check your domain first.