Authenticator/Teams/365 Authentication Loop

Question

I am the sole administrator for my small Microsoft Teams/365/One Drive group - 25 people. I recently purchased a new iPhone and MacBook. I'm now stuck in a loop where Teams wants two factor identification and when I go into Authenticator it too wants to be authenticated.
I've searched for an answer for over a week and this is now impacting my business. I can't find a person to talk to/override this issue. It needs to be resolved quickly or I'm going to need to find an alternative.

Answer 1

Hi @rob wood

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Microsoft Authenticator, which is not in our support scope.The following suggestion is just for your reference:

Please go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. just delete Microsoft authenticator as an option and then re add it.

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