Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,745 questions
Macbook hangs occasionally while using Remote Desktop on the mirrored external monitor
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Yurii Tatarintsev
5
Reputation points
I am using MacBook Air M1, 2020, 16/256, 7 cores of GPU. I also started to use external display as a mirror:
LG ULTRAFINE 27UP850N-W:
Resolution: 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus)
UI Looks like: 2560 x 1440 @ 60.00Hz
Main Display: Yes
Mirror: On
Mirror Status: Master Mirror
When I use Microsoft Remote Desktop for Mac (Version 10.9.5 (2179)) notebook occasionally hangs then reboots. There were no such problem when I used the notebook without external monitor. Also it hangs only while I use MSRD and no problems while using any other app. Can I get support with my issue here or where should I post it? A can also provide crash reports.
{count} vote
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Karlie Weng 19,146 Reputation points Microsoft External Staff2024-02-06T09:22:59.0933333+00:00 Have you tried to set 2 monitors to the same resolution? You can pay more attention to the resolution , confirm the settings in your app(remote desktop) and system.
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Yurii Tatarintsev 5 Reputation points
2024-02-06T10:45:31.1466667+00:00 @Karlie Weng thanks for your reply. I am not sure how to set different resolutions for monitors in mirror mode. My system settings are 2560 x 1440 Settings in RDP are as on a screenshot below. I use RDP only in full screen. Targeted OS is Windows 10 Pro 22H2
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