Unable to log into Microsoft 365 account due to lost Authenticator access

Ishan Sandip Bhatt 5 Reputation points
2024-02-05T18:39:31.2766667+00:00

I am unable to access my business account on Microsoft 365 because I lost my Authenticator application. I have reached out to Microsoft through multiple channels, but have been unsuccessful in getting assistance due to the lack of email support and unhelpful automated helpline. As the Authenticator app is the only access point available to me, I need help on how to retrieve my account access with it. I still remember my ID and password, and no one else has access to the account.Screenshot 2024-02-05 133645

Screenshot 2024-02-05 133656

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,397 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,138 questions
Windows 365 Business
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