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Hello, I have a personal subscription to Microsoft 365, and I have a new subscription that was granted by my university and is required to complete coursework. When I sign into my personal account, clicking on Outlook or other apps leads me to the version managed by the university. I cannot access my personal emails. Clearing all cache or trying an incognito window at least prevents me from being directed to the university sign-in page by default, but entering the credentials for my personal account causes an error: "500 - Too many redirects." My personal email is a Gmail account that I have linked to utilize rules within Outlook. The university account is a typical .edu email.
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Hi @enchris , Welcome to our forum!
Are you trying to add your account to Outlook for web or Outlook desktop client?
My personal email is a Gmail account that I have linked to utilize rules within Outlook.
What do you mean about “linked to utilize rules within Outlook”?
Hi @ChristyZhang-MSFT , my Gmail account has already been linked. I log into the Outlook Web App, click the Gmail icon to go to my inbox, and then run Outlook rules to sort my inbox. With my cache cleared or in incognito, clicking the Gmail icon now causes a 500 error: "too many redirects." After I have logged into my school email, which is through the university's student website, I am directed to my school account regardless of where I enter Outlook. (School website, directly entering my the outlook URL, going to Microsoft 365 and clicking on the Outlook App, etc.)
Hi @enchris ,
Thanks for your reply!
my Gmail account has already been linked.
How did you link your Gmail to your school Outlook account (may be it is an Outlook.com account)?
Hi @ChristyZhang-MSFT ,
I did not intentionally link my Gmail account to my school account. The school account is an Outlook.com account. When I click on Outlook it takes me to the school account, even if I log into 365 on my personal account.
Hi @enchris ,
Thanks for your reply!
Looks like the issue is more related to your account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.
@ChristyZhang-MSFT Understood, thanks for your help thus far.
In these situations, it is highly recommended to create separate Internet browser profiles; One logged in with your Microsoft Account and one logged in with your University account. You can then easily switch between profiles or even remain logged in and run them side-by-side.
Thanks @Robert Sparnaaij [MVP] . That could potentially solve the issue once the 500 error is addressed. I just created two separate profiles and I am still seeing an error for too many redirects.
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So on a computer with multiple users if someone before me is logged into outlook, I cannot check my outlook inbox. I have multiple browsers logged into my kids school email and it won't let me log out and switch to mine. Outlook is so lame, wouldn't survive in a free market but the corporate world is beholden to Microsoft.