Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Issue with Teams asking for Authenticator verification
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 35%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Julie
10
Reputation points
I’m an authorized guest to an outside companies chat via Teams. Recently when I try to switch from my company chat to the other company chat it takes me to Microsoft Authenticator and asks me to verify the code in my Authenticator app, which I’m already in because Teams directed me there. There’s no way to verify myself as I’m already in the app. Please help
Microsoft Security | Microsoft Authenticator
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,746 Reputation points Moderator2024-02-06T06:24:43.23+00:00 @Julie
Does anyone else have the same issue in your organization? You could try to follow these steps to see if it works:- Try logging out of Microsoft Teams and then logging back in to see if that resolves the issue.
- Make sure that you have the latest version of the Microsoft Authenticator app installed on your device.
- Try restarting your device and then attempting to access the other company's chat again.
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JimmyYang-MSFT 58,746 Reputation points Moderator
2024-02-20T10:13:04.4+00:00 @Julie
It has been a while, how is everything going? If you have any update about this issue, please feel free to post back. -
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[NAM LONG] NGUYỄN VĂN GIÁP 0 Reputation points2024-03-01T02:36:14.5566667+00:00 My company has same issue. Please help!!!
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