NETWORK not identified only in the LOGIN phase --- EntraID

38053342 20 Reputation points
2024-02-06T08:06:39.73+00:00

I manage part of a company network, where INTUNE is used to manage station policies and Azure AD (now EntraID) for user recognition etc... In my network section I use a mikrotik DHCP server to issue IPs to devices. This problem occurs with DELL Latitude 7200 devices if only in my part of the network with DHCP, where static IP is used, the problem does not occur. Absolutely randomly, these stations in the Login phase ONLY do not seem to correctly identify the network (symbol of the unconnected world). Having to log in directly with EntraID accounts (who have generally never used the workstation) they CANNOT LOG IN. However, using a local account, login occurs without problems and after startup the anomaly disappears and correct network functionality returns. In fact, by logging out, access also becomes possible for EntraID accounts. Updated drivers, no limitation policy that could affect this anomaly... Any advice for resolution???

Windows 10
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A Microsoft operating system that runs on personal computers and tablets.
10,218 questions
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Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.DHCP: Dynamic Host Configuration Protocol (DHCP). A communications protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol (IP) addresses in an organization's network.
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Windows 11
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A Microsoft operating system designed for productivity, creativity, and ease of use.
7,639 questions
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Accepted answer
  1. Hania Lian (Shanghai Wicresoft Co,.Ltd.) 5,986 Reputation points Microsoft Vendor
    2024-02-08T06:38:44.4766667+00:00

    Hello, Thank you for posting in Q&A forum. According to your statement, your colleague are facing with a NCSI issue. Network Connectivity Status Indicator (NCSI) is a feature that helps to provide a visual display of the current network connection status. It tells if network connectivity exists and if it's Internet or local-only. The symbol of the unconnected world always comes with description :Connected (No internet). To troubleshoot this issue, please kindly: 1.Open Event Viewer. 2.Expand Applications and Service Logs > Microsoft > Windows > NCSI. 3.Right-click NCSI, select View > Show Analytic and Debug Logs. 4.Right-click on Analytic under the NCSI folder, select Enable Log. A dialog box may notify you that you may lose Analytic and Debug log events when logging is enabled. Select Ok to proceed. 5.Please kindly reproduce the issue when debug log is enabled and see if there's any indicator. Best Regards,
    Hania Lian

    ---If the Answer is helpful, please click "Accept Answer" and upvote it.


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