ERROR 500 on my screen

Question

Hi, I see this message when I try to connect with Outlook on line. When I press refresh there are no emails or any accounts linked on my Outlook. On my Outlook app I cannot receive gmail account emails although I can see them on the gmail app. Any suggestions? thank you.

Answer 1

Hi @Dimitris Georgopoulos ,

Welcome to post our Q&A forum!

There could be several reasons why you’re seeing error 500 messages and not being able to see your emails or accounts linked on your Outlook. One suggestion is to check if there are any delays in syncing some connected accounts. Microsoft is aware of this issue and a fix will be released soon. In the meantime, you can try using the free Mail for Windows 10 app to send and receive emails from your connected account.

Regarding the issue with not being able to receive Gmail account emails on your Outlook app, you could try revoking app access and reauthorizing it. You can do this by going to your Google Account settings, finding the “Third-party apps with account access” option, and revoking access for Microsoft Outlook or any related apps. Then, try setting up the account again and follow the authorization process.

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Answer 2

Encountering a "page error 500" in Outlook typically indicates an issue with the server, as the HTTP status code 500 signifies an internal server error. Here are some steps you can take to troubleshoot and resolve this issue:

1. Refresh the Page: Sometimes, a temporary glitch can cause the error. Try refreshing the Outlook page to see if the issue resolves itself.
2. Check Outlook Service Status: Visit the Microsoft 365 Service Status page (https://status.office365.com/) to check if there are any known issues or outages affecting Outlook. If there's an ongoing incident, it's likely that Microsoft is already working on resolving it.
3. Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can help resolve temporary issues. This action ensures that you're loading the latest version of the Outlook web app and eliminates any corrupted data that might be causing the error.
4. Try a Different Browser: If you're experiencing the error in one browser, try accessing Outlook using a different browser to see if the issue persists. This can help determine if the problem is specific to the browser you're using.
5. Disable Browser Extensions: Browser extensions or add-ons can sometimes interfere with the normal operation of web applications. Try disabling any extensions one by one and then reloading Outlook to see if the error disappears.
6. Check Network Connection: Ensure that your internet connection is stable and not experiencing any issues. A weak or intermittent connection could result in communication errors with the Outlook server. Contact Support: If none of the above steps resolve the issue, and if the problem persists over an extended period, it's recommended to contact Microsoft Support for assistance. They can provide personalized troubleshooting steps and help resolve any underlying server-side issues that may be causing the error.