WIndows 11 21H2 will not update to 22H2 or 23H2

Question

I have a new laptop, Windows 11 Enterprise. After it finished the initial updates, the system was left at W11 21H2 (10.0.22000.2713). I have modified my Group Policy to pull 22H2, but no change. I have downloaded multiple updates including enablement updates, none will install. I have KB 05026819, KB4023057 and KB5034121 along with some .NET updates. I am open to suggestions. Thanks in advance.
LER PS. my coworker who received the exact same laptop on the same day had his roll up to 23H2. Very strange.

Answer 1

Hello Here are some steps you can try to resolve this issue:   Run the Windows Update Troubleshooter: Press Win + I keys simultaneously to open Windows Settings. Choose System > Troubleshoot > Other troubleshooters. Locate the Windows Update troubleshooter and click its Run button.   Reset Windows Update Components: Press Win + R to open Run, then type: services.msc and press Enter to open Services app. Double-click Background Intelligent Transfer Service. If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart. Double-click Windows Update. If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart.   Update all device drivers: Make sure all your device drivers (Display, Audio, WIFI, Bluetooth, etc.) are up-to-date.   Update the BIOS: Ensure that your BIOS is updated to the latest version.   Uninstall any 3rd-party Antivirus program: Sometimes, third-party antivirus software can interfere with the update process.   Use Windows 11 Installation Assistant: If the above steps don’t work, you can try using the Windows 11 Installation Assistant.   As for the KB updates you mentioned, KB4023057 is a Microsoft Update Health Tools update that helps ensure the smooth functioning of Windows Update. If you’re having trouble installing this update, you can try the steps mentioned above. However, I couldn’t find any information on KB 05026819 and KB5034121. Please ensure that these are the correct KB numbers.