Microsoft Azure Information Protection opens up only first 50 pages, not the whole document (~250 pages), how to fix it?

Ondrej Dragula 20 Reputation points

I use Samsung Galaxy S24 Ultra, install Microsoft Azure Information Protection app, open .ppdf file with 250 pages, but it shows up only first 50 pages, why I am not able to see the whole document on Android? Why there is a limitation to only 50 pages? It works fine on Windows (the same .ppdf file), but not on android app. Please remove 50 pages limitation and let us read the whole document.

Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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  1. Marilee Turscak-MSFT 32,551 Reputation points Microsoft Employee

    Hi @Ondrej Dragula , I do not have an Android device for reproducing this issue, but I submitted a design change request to the Azure Information Protection team based on your feedback. The Known Issues article does indicate that there are some limitations for Android, including that the Azure Information Protection Viewer on Android can't open protected PDFs documents on devices managed by Intune. It seems likely that the issue you described could be related to limitations with the Android app. Known issues - Azure Information Protection | Microsoft Learn

    I have submitted an internal request but if you would like to file a feature request yourself you can also do so in the feedback forum where the AIP product team can respond directly.

    If the information helped you, please Accept the answer. This will help us and improve searchability for others in the community who may be researching similar topics.

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