AIP Scanner - HTTP connection failure Inner exception on substrate.office.com however checked with Network connectvitiy over 443 port is allowed

Owen Je 0 Reputation points
2024-02-08T10:11:54.7933333+00:00

I have installed the AIP scanner however when start AIP scan, the AIP scanner appear to error. Then i have tested to start-aipscannerDiagnostics, the following error showed. However, i have also tested with Telnet command to the substrate.office.com over 443 port which is allowed. Have anyone faced the same issue?

HTTP connection failure Inner exception: [http_exception: 'WinHttpSendRequest: 12029: A connection with the server could not be established'], CorrelationId=e15ce617-7df5-40ac-bfab-9eb86e73ca64, CorrelationId.Description=PolicyProfile, HttpRequest.Id={6E79D417-E27E-463F-88E8-476A8290568D}, HttpRequest.SanitizedUrl=https://substrate.office.com/CompliancePolicy/ClientSyncFile/ScrubbedEmail, NetworkError.Category=NoConnection    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.InformationProtection.Lib.Extensions.TaskExtensions.<TimeoutAfter>d__3`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.InformationProtection.Common.Bootstrapping.PolicyBootstrapper.<LoadEngineImpl>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.InformationProtection.Common.Bootstrapping.Bootstrapper`1.<LoadEngine>d__101.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.InformationProtection.Common.Bootstrapping.Bootstrapper`1.<Bootstrap>d__94.MoveNext()
Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
519 questions
Microsoft Purview
Microsoft Purview
A Microsoft data governance service that helps manage and govern on-premises, multicloud, and software-as-a-service data. Previously known as Azure Purview.
948 questions

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  1. Givary-MSFT 28,406 Reputation points Microsoft Employee
    2024-02-12T07:59:06.4766667+00:00

    @Owen Je Thank you for reaching out to us, As I understand you are facing issues with AIP Scanner, researched on this error 12029: A connection with the server could not be established.

    Wanted to check if the urls mentioned in the network connectivity section in this doc - https://learn.microsoft.com/en-us/purview/deploy-scanner-prereqs#windows-server-requirements are defined within your firewall.

    Do you have any proxy in place, if yes review the steps mentioned here - https://learn.microsoft.com/en-us/azure/information-protection/requirements#firewalls-and-network-infrastructure

    Was this working before or new setup?

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