After installing Universal Print, Printers asks to select the paper size and shows the error message "paper size mismatched"

Yashar Partovi 0 Reputation points

Hi, we just set up Universal Print, and it works fine, but there is a problem. Every time we print, it shows the error on the printer "Paper size mismatched" and we need to select the paper size to print. We double-checked, and everything is good, we can print the same document through our old on-premises print server. We get this error only when we print through Universal Print, does anyone have any idea? I searched a lot, but there is no information online about this issue. Thanks.

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