Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,153 questions
I got a new phone and now my Authenticator app won’t work.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 82%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Brenton Cook
0
Reputation points
I got a new phone and now my Authenticator app won’t work. I need help with this issue.
{count} votes
-
Hakan Silfvernagel 0 Reputation points MVP2024-02-08T17:39:49.1566667+00:00 Hi Brenton, I would suggest you try to follow the steps outlined in this article: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40
Sign in to comment