Unable to access Admin Center bc unable to login bc unable to get code, text, number from Authenticator

Sam Mueller 0 Reputation points
2024-02-08T20:03:33.16+00:00
  1. I am the only Admin on my 365 Business account. No one else can get into the Admin center for our organization. I realize this is a mistake.
  2. I am setup for MFA using Codes and Notifications
    1. MFA with SMS texts is not enabled
  3. Unable to access Admin Center
    1. When logging in, I put in my username, password, then asks for a authenticator 2 digit number
      1. My authenticator app on my phone does not provide me numbers or "get codes" to put in as the alternative way
      2. I have another account on authenticator that DOES receive notification numbers and has codes
  4. I am unable to reach anyone when calling 1800 865 8653
    1. I have tried several key words to the automated system to have them route me to a technical support/data security person
  5. All articles lead me to re setup my authenticator app/ensure notifications are on on my phone. This is complete
  6. Other articles have me follow a link to change my MFA methods in the admin center, but, again, that requires Authenticator to work properly.
  7. Not sure the root issue: Please help!! I am locked out completely.
Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,365 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,116 questions
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