28,657 questions
Hi,
There may be several reasons that contribute to this issue. Firstly, ensure that your screenshot folder path is set correctly. Secondly, check if there are any antivirus software or security settings that may prevent saving screenshots. Finally, try reconfiguring the screenshot shortcut keys or updating the system to ensure that it is not caused by a system issue.
Please let me know if you have any other questions.
Best regards,
Jill Zhou