Outlook: Changing "Sender" account deletes all message text and recipients list

Question

Microsoft Outlook Version 1.2024.131.300 (Production). Client Version is 20240202008.12 .

When writing a reply, if I change the "Sender" of an email from one account to another all the message text (including the text from the original message) is deleted and the recipients list is cleared. I have seen other, older threads that suggest this is due to a signature issue, so I have deleted signatures from all accounts and the same error occurs. Does anyone have a solution that works? TIA Steve

Answer 1

Hi @Steve Simons

Welcome to our forum!

According to your description, a new empty message pops up when you change the sender in New Outlook. This behavior is by design.

Please kindly understand that many functions are not designed at present. At present, what I can do for you is to submit feedback for your request and I have post here, and you could vote for it. If you have any suggestions or ideas, it's suggested that you could post here. Hope Microsoft will notice this in the future. Thank you for your understanding and support!

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