my Azure subscription disabled and can't enable it again

Question

I have my ms azure subscription, it is disabled even after I paid the monthly subscription bill still I can't reactivate and it always gave error message below even I paid all bills

Answer 1

@Mansour Shaaban What do you see when you click on 'View and settle past due balance'?

To resolve a past due balance, see one of the following articles:

• For Microsoft Online Subscription Program subscriptions including pay-as-you-go, see Resolve past due balance for your Azure subscription after getting an email from Azure.
• For Microsoft Customer Agreement subscriptions, see How to pay your bill for Microsoft Azure.

If you know your payment has been processed but your subscription is still disabled, contact Azure Support Billing and subscription management support is available to all Azure customers.

Create an Azure support request

If you're unable to create a support request, try to reach support via global customer support as shown below. https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 Ensure to share your preferred contact method and account ID for the team to trace back and team will connect with you. If you still have questions, please let me know in the "comments" and we would be happy to help you. Comment is the fastest way of notifying the experts.