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Hi we've fairly recently moved from being an on-prem estate to a hybrid estate. We're now getting reports from certain users that they cannot access existing visual studio subscriptions because the account that they registered the subscription with is slightly different to the new UPN. When they try and authenticate they are blocked due to the UPN being different. Is there anyway to get around this other than changing the UPN? I've already read that it's not possible to use an alias.Thanks
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Hello, you can also directly contact Visual Studio Subscription Support. Thanks for your understanding!
If a user has registered their subscription as personal, with our old "@abc.co.uk" email address, would they be able to transfer to a new one using out to our new "@abc.site" tenant? Since they're now blocked at work this would obviously be something that they would need to do at home first to start the process.
You can transfer/migrate the visual studio subscription to another Microsoft agreement
See instructions below
https://learn.microsoft.com/en-us/visualstudio/subscriptions/migrate-subscriptions
Thank-you, there may be a fly in the ointment though. Although I've not been able to confirm this yet with they key user, they may have had registered as personal rather than Work related accounts but if not one way then I'll contact Subscription support. Thankyou.