Microsoft Outlook email is not sending or receiving

Jane Sinski 20 Reputation points

Microsoft Outlook continues to ask for user name and password for my server, which is windstream kinetic. Outlook is not sending or receiving. Password is not being saved. Please help. Thank you.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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A family of Microsoft email and calendar products.
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  1. SokiGuo-MSFT 21,466 Reputation points Microsoft Vendor

    Hi @Jane Sinski

    Welcome to our forum!

    For better research, please provide more details about this case:

    What is your account type? (Microsoft\Gmail\Other)

    Is the problem happening on the client side or on the web side?

    Will this be the case with all emails?

    Can you provide a screenshot of the password requested? (Please be careful to hide your privacy)

    There are many reasons that lead to this problem, try the solutions provided in this article: I can't send or receive messages in Outlook - Microsoft Support.

    Also, if you're using an account and you're experiencing a password pop-up issue, you may have encountered a recent temporary error. More information, see:   Outlook and other apps are unable to connect to - Microsoft Support. User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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