Switched directory but still billed on empty old one

Sebastian Betz 0 Reputation points
2024-02-10T08:07:33.4033333+00:00

Hello, I recently created a new directory because we received the domain for our startup and I wanted to start with a clean sheet. But unfortunately something went wrong, when I moved the resource to the new azure subscription. We are part of the MS Founders Hub but we are billed anyhow on the old subscription which doesn‘t have any resources. could you please help us out? best regards, Sebastian

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
1,842 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Andreas Baumgarten 91,766 Reputation points MVP
    2024-02-10T08:12:07.4266667+00:00

    Hi @Sebastian Betz ,

    the best option might be to open a support case with Microsoft Azure support for clarification.

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

    enter image description here


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

    0 comments No comments