Issue with Azure for student while logging in with GitHub

Question

Issue with Azure for student while logging in with GitHub

CAV 5

Hello, a few weeks ago I've verified my github account in the student developer programme.

I've got access to many benefits (and everything works as expected).

The problem started with azure yesterday when I tried to start an azure for student subscription ($100 + many free services for 12 months).

I followed the steps:

logged into github (the one with the student developer package enabled)
redirected to azure, clicked the try now button to activate the student package
logged into github

And what happens now is... the error that github account does not have student developer benefits enabled (again - it does).

What could be the problem?

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The error basically means that it's not possible to verify the status of the student developer package. I should click there to start a verification process to get the github developer package benefits. after verification I can come back to azure and use the azure for students offer.

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Thanks for the answer in advance.

EDIT:
About all the guides how to activate the azure student pack...there is no "generate offer code" on github education page. I don't know why. Maybe they just removed it, because most of the services (actually, 99% of them) are now verified by sign in with github instead of generating some codes.

After clicking the GET ACCESS BY CONNECTING YOUR GITHUB ACCOUNT ON MICROSOFT AZURE...happens everything I described above.

2 answers

Your answer

Answer 1

RevelinoB 3,675

Hi CAV, It seems like there might be a few different factors at play causing the issue with your GitHub student developer pack when trying to access Azure for Students. Here are some suggestions that could help resolve the problem: Confirm Student Developer Pack Status: Make sure that your GitHub account is correctly recognized as having student benefits. You can typically verify this in the settings or benefits section of your GitHub profile. Account Consistency: Ensure that you are using the same GitHub account for Azure that has the student benefits. If you have multiple accounts, it's easy to mix them up. Check Notifications: Look through your email and GitHub notifications for any messages from GitHub or Azure that might indicate a need for further action or additional verification. Billing Information: Even if you're accessing free services, Azure may require up-to-date billing information. Check that your billing details are current on both GitHub and Azure. Enable Two-Factor Authentication: If you haven’t already, enable two-factor authentication on your GitHub account. Some benefits might be contingent on this extra layer of security. Browser Troubleshooting: Clearing your browser's cache or switching to a different browser can sometimes solve these issues, as stale data might be causing a miscommunication between services.

I hope this helps with your problem?

CAV 5 Reputation points

2024-02-11T12:28:54.0533333+00:00
Thanks for the reply!

I am positive that my github account has the student developer's pack active. Even few minutes ago I've activated one of the services by logging in with github. Everything worked. Same goes for being sure that I do login with correct github account.

I did not receive any message from github nor azure. I did check both - spam and trash.

I don't think that is a billing issue. I think it is related to the fact that while creating a azure account, my github's primary address was not the same as student email (which is of course still added to a github account). This way azure account was created with primary github address set not to a student e-mail and I can not change that anymore. However I did try to set a student e-mail as primary and login to azure with github then..but it didn't work anyway.

I do have 2-factor auth enabled since day one. Github student required me to enable it while sending a request for a student perks

I also did try to login with incognito mode, same as new browser. Both failed.

thanks for the answer..but none of them actually helped.

Have a great sunday!
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RevelinoB 3,675 Reputation points

2024-02-11T12:40:09.21+00:00
Hi CAV, Given the additional context you've provided, it seems we can rule out a few common issues such as account verification and basic troubleshooting steps. Since you've already ensured that the GitHub Student Developer Pack is active and you've attempted to log in with the correct account, as well as tried different browsers and incognito mode, the issue indeed appears to be more complex. The primary email mismatch theory you have is plausible. If the Azure for Students subscription was initially set up with a different primary email address than the one associated with your student status, this might cause a conflict in the verification process. Here are a few more steps you can take:

Since changing the primary email on GitHub did not resolve the issue, contact Azure Support directly. Explain the situation in detail, including the part about the email mismatch. They may be able to manually adjust the account details on their end or guide you through resolving this specific issue.

While the issue seems to be on Azure's end, GitHub's support might also be able to provide insight or assistance, especially since it involves the GitHub Student Developer Pack benefits.

Documentation Verification: Review Azure for Students' documentation to see if there's a specific process for handling email discrepancies. There might be a step for users who have multiple emails attached to their GitHub account.

Account Recovery or Reset: As a last resort, you could inquire with Azure support if it's possible to reset the verification process or recover the account with the correct student email as primary.

Check Azure Account Settings: Within the Azure portal, check for any account settings or profile sections where you might be able to update your email information or resubmit verification details.

Remember to provide all the relevant details when contacting support, including any error messages, screenshots of the problem, and the steps you've already taken to try and resolve the issue. Good luck, and I hope your issue gets resolved soon so you can enjoy the full benefits of the Azure for Students subscription. Have a great Sunday as well!

Answer 2

Bhaskar Mahajan 0

Seeing the same issue.

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Issue with Azure for student while logging in with GitHub

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