Hi @Greg Price
it just processes for awhile then throws up an error
Is there any error message or error code? If yes, you may share it with us.
Please go to Word > Account > Product Information, check the version number.
I suggest you perform an online repair for Office from Control Panel. Please keep Internet connection OK while repairing Office.
- To repair Office, you may go to Control Panel > Programs > Programs and Features > Find and right-click on Office > Change > Online Repair.
Then I reinstalled the base Word program from a known-good image I had from a previous repair attempt (also downloaded from Microsoft by a service tech).
Have you tried to download Office from Microsoft My Account page? Generally, we get the subscribed Office installation file from this page.
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