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Authenticator app not working

Haseenah Asaf (Student) 5 Reputation points
2024-02-12T17:30:32.5166667+00:00

Hi When i try to log in to my university account it gives me an authenticator code to put in my authenticator app but nothing comes up on my authenticator app to put the code in. I’ve tried to take the account off the app and put it in again but the same thing keeps happening. Now i can’t get into some of my university accounts. I'm not sure what to do

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 20,500 Reputation points
    2024-02-17T06:31:57.39+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    Did you check this article:

    https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **