Microsoft Login problems with Outlook, OneDrive, Teams etc.

Question

Hello, so I set up a customer's PC and had problems with the login from Office 365. The previous day everything worked fine, but now I am stuck on the same error for all different office apps. Teams, OneDrive, Outlook. Currently, he is using the online version which works fine, but that's just a workaround and I need to get it fixed asap. I have tried deleting all cache from the apps & did a office online repair, which both didn't help me. Note: The customer is using a local windows account, I always setup local accounts and never got a error message until today. The errors I'm getting are these: Correlation Id: d50d9dfa-3bea-435d-a792-45bcadfb0cbe Timestamp: 2024-02-13T07:37:37.000Z DPTI: cf6c4dfae4f65df0ff6809fc37aea8cf75282f373266cf53156af9d6dc43c167 Error Tag: 657rx Error Code: 2148073494

Don`t really know what to do else since its the first time something like that happened and I have setup hundreds of pcs.

Answer 1

Hi @Noah Bauermeister

Welcome to our forum!

Depending on the error code, it could be an error caused by a login credential issue. Please try the following possible suggestions:

• In windows Settings > Accounts > Access work or school, remove the account and add it again and then log in to check the result.
• Update your Office to the latest version. Open any office application, click File > Office Account > Update Options > Update Now.
• Delete the Microsoft credentials folder: Go to File Explorer > Click on This PC > Then open Users folder > After that click on your "Username" > Click on AppData folder > in the list of folder open Microsoft folder> search for IdentityCache and OneAuth folders and delete it. then Reboot your computer.
• In addition, there is user feedback that removing Office login credentials and clearing PTM can solve the problem, and you can try to check if it helps you. More information, see: https://learn.microsoft.com/en-us/office/troubleshoot/activation/tpm-malfunctioned.

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Answer 2

Hi @Noah Bauermeister

Glad to hear this issue has been resolved!

Thanks for the sharing.

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However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

So, I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

[Microsoft Login problems with Outlook, OneDrive, Teams etc.]

Issue: The errors getting are these:

Correlation Id: d50d9dfa-3bea-435d-a792-45bcadfb0cbe

Timestamp: 2024-02-13T07:37:37.000Z

DPTI: cf6c4dfae4f65df0ff6809fc37aea8cf75282f373266cf53156af9d6dc43c167

Error Tag: 657rx Error Code: 2148073494.

Solution: I have already tried deleting the Microsoft credentials. It didn't work at first but doing it multiple times and restarting the pc a few of times it managed to work for some reason.

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If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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