Authenticator App restore

Question

Greetings, Stupidly I didn't see the small "Begin Recovery" option when getting a new phone (after breaking the old one), added an account within the Authenticator App and my accounts where not restored as I would have expected. After reading (as i should have done to begin with) It's not looking like i can restore the past backup of the Authenticator App... Please can someone tell me that they have found a way to do this... Thanks,

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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