Founders Hub benefits redeemed but not visible in Azure

Question

Hi there,

I'm a founder of infolab.ai. We have recently redeemed some benefits for Azure from the Microsoft Founders Hub. Unfortunately, the credits are not visible in the account used for the company, not in any other linked account. Beyond that, I have checked my private account to see, if there was confusion somewhere, and haven't found anything there either.

This was just a week ago. Does the redemption take time? Do we get a confirmation mail? Is there a way to check anywhere?

We will need the credits to conduct pilots soon, hence I am grateful for any quick reply.

Best,

Filipp

Registered mail
******@infolab.ai
Main Azure account for our apps:
******@infolab.ai

For some reason, Founders hub lists me under
******@gmail.com

Answer 1

@Filipp Trigub I would suggest using the URL below and submit a support request for Startups FounderHub program to get assistance related to this topic: https://foundershub.startups.microsoft.com/signup?drawer_open=true Please click on "Support" on this page to submit support ticket. Hope this helps.