How to fix code on the authenticator app?

Question

My school account makes me have to enter a code through the authenticator app but i have just gotten a new phone. My new phone does not have my account saved and when i try to add the account to the app if makes me get a code from the app which i cant access. How do i fix this issue?

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

Did you check this article:

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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