Windows 11 reboots instead of shutting down

Question

Windows 11 reboots instead of shutting down

Anonymous

My Windows 11 Dell laptop keeps rebooting instead of shutting down. Everytime I try to shut down it boots up again after less than a second. I've looked in the event viewer and there, I see the two events below.

I came across this link https://answers.microsoft.com/en-us/windows/forum/all/windows-11-reboots-when-i-try-to-shutdown/44ef0577-7b36-4d92-8148-d992739cc344 and did what they said there, but nothing works.

The kernel power manager has initiated a shutdown transition.
Action: Power Action Shutdown Off 
Event Code: 0x0 
Reason: Kernel API

The system has prepared for a system initiated reboot from Active.

Things I've tried

Unchecked for all devices "Allow this device to wake up the computer"
Disabled & enabled fastboot
Ran SFC /scannow: no issues were found
Disabled all boot features in the BIOS, like WakeOnLan, WakeOnUsb, etc.
Reset power settings to default using powercfg -restoredefaultschemes
Turned off and on "Memory Integrity" in "Core Isolation" inside Windows Security

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-02-18T10:10:56+00:00

Are you facing the same issue if you boot into Safe Mode too?
Gary Nebbett 6,216 Reputation points

2024-02-18T18:16:10.9033333+00:00

Hello Ward, It might not be relevant, but it would be interesting to know whether "fast start-up" is enabled:

This suggestion also might not be helpful but, if you are prepared to share trace data, it would be interesting to analyze the trace data produced by the command netsh trace start provider=Microsoft-Windows-Kernel-Power report=disabled tracefile=why.etl.

Start the above command and then shutdown the system. When the system "comes back up", it might be worthwhile issuing the command netsh trace stop. If the system really did shutdown and restart then this command will just report "There is no trace session currently in progress." If the trace (why.etl) ends like below, then there is probably little benefit to sharing the trace. If you don't have the know-how or tools to analyze the trace then you could just share it anyway.

Gary

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Your answer

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2024-02-18T10:10:56+00:00

Are you facing the same issue if you boot into Safe Mode too?
Gary Nebbett 6,216 Reputation points

2024-02-18T18:16:10.9033333+00:00

Hello Ward, It might not be relevant, but it would be interesting to know whether "fast start-up" is enabled:

This suggestion also might not be helpful but, if you are prepared to share trace data, it would be interesting to analyze the trace data produced by the command netsh trace start provider=Microsoft-Windows-Kernel-Power report=disabled tracefile=why.etl.

Start the above command and then shutdown the system. When the system "comes back up", it might be worthwhile issuing the command netsh trace stop. If the system really did shutdown and restart then this command will just report "There is no trace session currently in progress." If the trace (why.etl) ends like below, then there is probably little benefit to sharing the trace. If you don't have the know-how or tools to analyze the trace then you could just share it anyway.

Gary

Answer 1

Docs 15,761

If there are still computer problems please run the V2 log collector > post a share link into this thread using one drive, drop box, or google drive

. . https://www.tenforums.com/bsod-crashes-debugging/

. . https://www.elevenforum.com/t/bsod-posting-instructions.103/

. . Make sure that share links are available without sign in.

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Windows 11 reboots instead of shutting down

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