Authenticator app

Question

Hi, I use the app with a work account, unfortunately my mobile phone died and in order for it to be looked at had to be reset to factory settings. With my new handset I have tried to add the accounts back on to the app, it starts off fine but then asks me to provide a code from the app, that would be fine to so if I wasn't in the app trying to add the account!! It seems to be locked in a viscous cycle going absolutely nowhere. Please help

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **